SHIPPING AND RETURNS
Shipping
Shipping in the Netherlands for jewellery is free.
Shipping in the EU, outside of the Netherlands for jewellery is free.
Shipping to the US for jewellery is free.
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We currently ship to EU countries and the US only. Do you live outside of the EU/US? Please contact us.
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The shipping costs can be selected when the customer finalises their order. The costs may vary depending on the location of the delivery. These costs may not be disputed by the buyer, because they are informed by the price at the moment of the order payment.
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Delivery
All orders are processed within at most two days of ordering. The following goes for orders:
Jewellery: items are delivered within 3-5 business days (packages fit in mailbox) after processing. Possible delays do not open rights to compensation.
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When a delay in shipping unexpectedly occurs, the buyer will receive notice of the delay.
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Items that are to be delivered outside of the Netherlands will possibly have a longer delivery period. If this occurs, we (An Intimate Story/Studio Levien) will inform the customer about this. For international deliveries, additional taxes and/or costs may have to be paid by the buyer. If this occurs, the customer will be informed.
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All items are delivered to the address specified by the customer when placing his or her order.
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Returns
The customer has 9 days after receiving their order to return an item.
To be eligible for a return, your item must be unused and in the same condition it was received in. The item must be in the original packaging and the items needs to have proof or purchase or a receipt.
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Shipping costs for returns are to be paid by the customer, they are non-refundable.
To return an item, please contact us by sending an e-mail to hi@anintimatestory.com or through our contact form.
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Refunds
Once the returned item is received it will be inspected by us. We will notify you that we have received the returned item and notify you on the status of your refund.
If the return is approved, we will initiate a refund to your original method of payment. Depending on the policies of your method of payment, you will receive the refund within a certain amount of days.
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If your item did not return or was not approved, we will not refund it.